As Internet Safety Evaluator you will be reviewing and evaluating online video search results to improve their content and quality. You will be required to provide feedback and analysis on video content found in search engine results and provide ratings on their relevance to the search terms used.
Another aspect of this role will involve reviewing and evaluating the video content of potentially upsetting or offensive material to make internet browsing safer and more secure for all users. Through this work, you will be making a valuable contribution by expressing your opinion on the quality and content of what is currently out there on the web and protecting users from viewing unsuitable material
A very important aspect of this role will involve reviewing and evaluating the
- Video content of potentially upsetting or offensive material to make the internet
- Browsing is safer and more secure for all users. Through this work, you will be
- Making a valuable contribution by expressing your opinion on the quality and
- Content of what is currently out there on the web and protecting users from
- Viewing unsuitable material.
Who is suitable for this work?
Dynamic and creative people who have a strong interest in improving online search results and who are comfortable with viewing and working on sensitive and adult content. Suitable candidates must own & use a smartphone – Android or iPhone – and have a familiarity with social media and Google products. You should also be flexible, and reliable and have the ability to interpret and follow established guidelines.
You will have the flexibility and freedom to work from your own home, working
your own hours. You will be expected to work a minimum of 10 hours and up to 20
hours per week depending on task availability. We are currently seeking people
who have a specific smartphone device (Android V4.2 or higher or iPhone running
iOS version 10.0 or higher) to complete tasks.
What are the main requirements for the role?
• You must be fluent in written and verbal English & Korean
• You must be living in Korea for the last 5 consecutive years
• You must own and use a Smartphone (Android V4.2 or higher or iPhone running
iOS version 10.0 or higher) to complete tasks
• The majority of the task types will require both a desktop/laptop and a
• Gmail must be your primary email account
• You must have familiarity with current and historical business, media, sports,
news, social media, and cultural affairs in Korea
• Experience in the use of web browsers and smartphone apps to navigate and
interact with a variety of content
• You must have an understanding of various social media environments and
dynamics, including memes, virility, and other trends
• Access to and use of a broadband internet connection and associated computer
and software to perform the work, all provided at your own expense.
Telus International is currently actively hiring for the following regions, though the position is available all over the globe.
About TELUS International (Formerly Lionbridge)
TELUS International is founded in 2006. Having offices in the United States, Canada, Guatemala, El Salvador, Ireland, Bulgaria, Romania, Spain, Germany, France, Bosnia, Latvia, Poland, Slovakia, Switzerland, Turkey, Philippines, India, and China. The designs build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fuelling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, e-commerce and fintech, healthcare, and travel and hospitality.
Other Long term roles
Search Engine Evaluators (UHRS)
Evaluation of many different task types including Search evaluation, Ads evaluation, Text, Image,
Qualification Exam: Safety Evaluator
You will be supplied with compressive guidelines and an exam support portal. You will be given access to the Exam and the Exam Guidelines at the same time. Those who perform best in the exam spend time understanding the Guidelines before attempting their first Exam question. It is a 2 Part Exam.
As mentioned in the mail abstract of the chapter earlier exam is having 3 parts. Part 1 is theoretical and Part 2 and part 3 are practical. Again each part is divided into 7 sections and each section is having 0.5 hours to complete. Once you start any section you need to finish it in 0.5 hours and if you want you can take a break by clicking on the “Submit and Stop” button after answering all the questions in that section. So in all, I have 10 hours of exams ahead. This is the longest exam for any of the roles. But if you clear it one will get a long-term contract position to work for the biggest search engine i.e. Google.
I read the guideline on day one and on day two reread it again it really helps as I found I missed many important concepts in the first reading. Also prepared notes of important points. Though the guideline is 175 pages long it does not have any technical information it is a simple reading and it contains lots of examples with links. And remember it is an open-book exam you can keep guidelines open while giving the exam and can use a search facility to find the exact term. Lionbridge doesn’t mention anywhere what is the passing percentage for the exam but it should have been 85% because that is what the quality mark you need to keep while working also. I advised you to keep the target of 90%. Remember Lionbridge doesn’t provide any feedback for the exam. Immediately after completing Part 1, you will receive a message about whether you are successful or not. After passing Part 1 only one can attempt Part 2 and the same for Part 3.
Part 1 is theoretical and has 10 sections i.e. you can give an exam in 10 sittings. And each section is having 0.5 Hours to complete. Each section is having 3 Questions and 4 probable statements and you need to mark them as true or false. So 12 statements to answer in each section. In this way, there are all 30 questions and 120 statements. I recommend completing it in a single sitting if you have read the guidelines thoroughly. One can easily complete each section within half an hour. But remember people do fail in Part 1 also though Part 1 is the easiest part of the exam. The questions are twisted read the question and statements twice to keep the guidelines open. The questions are directly from the guidelines. You can copy the statement and find the relevant term in the guideline. Even if you are sure I recommend cross-checking each statement in the guidelines before answering.
On Day 3 morning, I attempted Part 1 cross-checking each statement in the guideline before answering. Completed part 1 in 3 hours with a small break here and there. Though I am unsure about 5 % of the statements I am confident of clearing it. Immediately after submitting the final section, I received the mail that I have passed Part 1 and can proceed to Part 2.
Guideline pdf is divided into 3 parts General guidelines, Page Quality (PQ) Guidelines, and Need Meet Rating. In part 2 you will have 7 practical tasks having 1 hour to solve for each task. You can submit and stop the exam after completing each task. For rest of the day 3, I studied Page Quality (PQ) part of the guideline again. Remember there are lots of examples given there with links. This time I clicked on each link and try to understand the reasoning behind the rating.
The goal of the PQ rating is to determine how well a webpage achieves its purpose. In order to assign a rating, you must understand the purpose of the webpage and sometimes the website. By understanding the purpose of the webpage, you’ll better understand what criteria are important to consider when evaluating that particular webpage. Websites and webpages should be created to help users. Websites and webpages that are created with the intent to harm users, deceive users, or make money with no attempt to help users, should receive the Lowest PQ rating.
There are the highest quality and lowest quality webpages of all different types and purposes: shopping pages, news pages, forum pages, video pages, pages with error messages, PDFs, images, gossip pages, humor pages, homepages, and all other types of pages. The type of page does not determine the PQ rating. You have to understand the purpose of the page to determine the rating.
Pages often make more sense when viewed as part of a website. Some of the criteria in Page Quality rating are based on the website the page belongs to. In order to understand a website, look for information about the website on the website itself. Websites are usually very eager to tell you all about themselves! You must also look for reputation information about the website. We need to find out what outside, independent sources say about the website. When there is a disagreement between what the website says about itself and what reputable independent sources say about the website, we’ll trust the independent sources.
The PQ rating is based on how well the page achieves its purpose using the criteria outlined in the guideline. Lowest, Low, Medium, High, and Highest quality pages. On-Page Quality rating tasks, you will use the Page Quality sliding scale (slider) to assign the overall PQ rating. The slider looks like this:
You may also use the in-between ratings of Lowest+, Low+, Medium+, and High+. Please interpret the “+” as “+ ½,” meaning that the Lowest+ rating is halfway between Lowest and Low, Low+ is halfway between Low and Medium, etc.
Each webpage should be evaluated in terms of 4 different aspects: MC quality, information about the website, Reputation and EAT level of the pages. You need to give the rating for 4 aspects and the final rating slider will be automatically adjusted. The guideline suggests that it’s better to examine the pages in terms of 4 different aspects before having an overall PQ judgment however I think that this approach confuses new Raters. So I recommend that you should examine the whole task page and have an overall judgment before proceeding. After that, you can think about quality aspects.
On day 4 I started attempting Part 2. As mentioned it is having 7 sections of 0.5 hours each and needs to evaluate the PQ rating of 1 Web Page in each section in 0.5 hour time. The tasks are not from guidelines. But keep guidelines open and look for similar examples from the guideline. Generally, you will get 1 page each for the highest, lowest, low, medium, and high-quality ratings. Most of the results are having a tolerance of either + or – or both. That is if you rate the page low+ and the actual result is low with tolerance + your rating will still be considered correct. Similarly, if the correct rating for a result is Medium with + and – tolerance, your rating Medium+ or Low+ will be regarded as correct. It is not mentioned anywhere in the guidelines but that’s what we learn while actually rating the program in feedback.
But remember don’t be generous while giving ratings to web pages if you are in confusion go for the lower rating. That is if you are doubtful about a high rating give Medium+ or if you are in confusion about Low or Medium give in-between ratings i.e. Low+. Rating is not a science or art it is just common sense. Place yourself in the role of the user and ask yourself the question will you be satisfied by the result? But also remember personal opinions don’t matter here you need to apply the principles of the guidelines which are based on common sense.
Taking considerable breaks in each section I have completed Part 2. For the 5 tasks I am confident for 2, I am a little doubtful, and there comes the mail immediately after submitting the 7th task that I have passed part 2 and now I can proceed to Part 3.
So not rushing it and studying the guidelines here will be pivotal to your success. For more details regarding the exam here is my post “How I Passed Internet Assessor Exam”
How Much Can I Earn?
Around $4.5 per hour for Africa and Asia, $10 per hour for the USA, and $13 per hour for European countries.
How Do I Get Paid?
Telus International will pay by direct payment transfer for most of the roles. The amount will be credited by invoice + 30 days. That is to say your January month payment you will receive between the 10th -15th of March. Even if you leave the program you will be receiving all the dues on the expected dates.
Exam Assistance – On-job Support
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